Shipping Policy
Last updated: August 24, 2024
Order Processing Time
All orders are processed as quickly as possible, typically within 3-5 business days, but this can vary depending on supplier availability and workload. Orders are not shipped or delivered on weekends or holidays. If there is a significant delay in processing your order, we will notify you via email.
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout. Delivery times can vary widely based on the destination and the specific product. Please be aware that actual delivery times may differ due to various factors such as customs processing or carrier delays. If you need more precise information about delivery times, please contact us at info@nioradeluna.com
Shipping Confirmation and Order Tracking
You will receive a Shipment Confirmation email once your order has shipped. Tracking information may be provided if available from the supplier. Please note that the tracking number may take up to 24 hours to become active.
Customs, Duties, and Taxes
Niora Deluna is not responsible for any customs duties, taxes, or other fees applied to your order. All charges imposed during or after shipping (such as tariffs, taxes, etc.) are the responsibility of the customer. We recommend checking with your local customs office for more information about potential charges before placing your order.
Damages
Niora Deluna is not liable for any products damaged or lost during shipping, as we work with external suppliers. If you receive your order damaged, please retain all packaging materials and the damaged goods. Then, contact us at info@nioradeluna.com as soon as possible with photos of the damage, and we will work with our supplier to resolve the issue promptly. For more information about refunds visit Refund policy.
International Shipping Policy
We ship to the United States of America, Canada, and all European Union countries. Delivery times may vary depending on the destination. Please be aware that international shipping may be subject to delays beyond our control, such as customs processing times or local carrier service levels.
